Twitter-verslag Steve Krug’s Don’t make me think-workshop

Steve Krug is auteur van Don’t make me think, het leukste boekje over website usability. Vorige week gaf hij een workshop in Londen.

Ik ging naar de workshop en zette alle 57 inzichten die ik toen kreeg op Twitter – in het Engels.
Beleef de workshop van Steve Krug alsof je er zelf bij was!

Voor iedereen met interesse voor:

  • Website usability
  • Simpele, goedkope usability tests
  • Leestips
  • Gratis tools

Don't make me think - Steve Krug workshop

Wat ik leerde van Steve Krug:

  1. Steve recommends reading Forms that work
  2. 20% of people is search dominant
  3. The main thing you can spot in eyetracking is reading
  4. Give important content a graphic treatment and it will look like an ad, and nobody reads it
  5. Geruststellend tekstje onder action button is bij Amazon soms een linkje, bv Change payment method onder bestelknop
  6. Elements that promote credibility of websites – Stanford Persuasive Technology Lab http://captology.stanford.edu/
  7. Clarity trumps everything, should be number 1 priority for websites
  8. Nobody in the history of recorded time has ever taken home a video tape recording of a usability test, so don’t tape them
  9. Steve watches his own gaze patterns when using the web for daily tasks, surprised at the amount of reading he does
  10. Gaze patterns of individual users more insightful than heatmaps so record SOME sessions :-)
  11. One of the hardest things about testing: start early enough. Start before you have a lot worth testing
  12. It’s pretty much impossible to get rid of all the usability problems, so get over it
  13. Often it’s really easy to find the most serious usability problems
  14. Consistency is an overrated usability principle. Forget about consistency when you gain clarity by being inconsitent
  15. 3 main questions during usability test: 1. What are you thinking, 2. What are you looking at, 3. What did you expect would happen
  16. Motto when fixing usability: What’s the smallest change we can maken that might solve the problem?
  17. The more whitespace around something, the more people will notice it
  18. Visual hierarchy: things that are important look important, by making them bigger
  19. Jared Spool: Redesigns don’t work, do evolution as opposed to redesign
  20. Simple, frequent user testing is what will always make a site better, not bringing in outside experts
  21. User testing pretty much always works, producing very valuable results with minimal efforts
  22. Bare bones usability testing: a morning a month
  23. Bare bones usability testing: 3 or 4 users in each test
  24. Don’t use same test users more than once on the same site: if you’ve used them, you’ve burnt them
  25. Usability testing is like live theatre. Get as many people to watch because everybody finds it interesting
  26. Use any trickery to get people to watch, eg ask your manager saying it would be great for the morale of the web team if she pokes her head in
  27. For most testing you can use most anybody. They will still run into the same problems as someone from your actual target audience
  28. Use free screen recording software: Camtasia or Morae (Techsmith.com) of CamStudio
  29. Don’ts in usability testing: 1. Collect data on who test users were, don’t keep extra information
  30. Don’ts in usability testing: 2. Ask exit questions about your brand + the usability of your site coz they’ll be unreliable
  31. Don’ts in usability testing: 3. No big report, just draw conclusions over lunch with the webteam Steve Krug LondonSteve Krug demonstreert een discount usability test met een workshopdeelnemer
  32. After usability test figure out with webteam which 3-4 problems you are going to fix and who is going to fix them
  33. Use screen recording during user test and e-mail some recordings to people
  34. Discount user test: drag 3-4 people in and have them look at your homepage to figure out what the site is about
  35. Discount user test: have them perform typical task that they can choose themselves
  36. Discount user test: ask them to think out loud
  37. Discount user test: have them do the same process with 1 or 2 competitor’s sites
  38. Use sample usability test script and just read it aloud during test, don’t improvise
  39. Use a USB microphone to avoid technical problems with sound card, test user voice really clear!
  40. Stick to what you saw in a test. If a help text is unclear fix that help text, don’t change whole way you write help texts
  41. When you start prototyping find a site that does what you’re thinking of doing and test that
  42. Choosing tasks to test: what have we built that we can test, or test sketches, linked wireframes or HTML of a few pages
  43. Recommended read: Paper prototyping
  44. Choosing tasks: What task do you wake up thinking about, What tasks are people likely to do, What tasks crucial 4 business
  45. Test real tasks that people would have done IRL, free range browsing tasks are good for testing
  46. Give them a task and give them a scenario for the task to get some context (don’t get carried away on the context)
  47. Test a task: supply specific information the user would actually have or get it real and let them use their own information
  48. Writing scenario for user task: don’t use telegraph style and before giving the printed task read it aloud to him
  49. A user test should not last longer than 1 hour per user
  50. Clear your browser cache between user tests to erase visited links
  51. In user test scenario avoid using words that will appear on screen
  52. Most seducing book on Steve’s reading table: Neuro web designWhat makes them click by Weinschenk, definitely buying it
  53. Another good read: Building findable websites
  54. Lists are surprisingly similar when website stakeholdes are asked to list most important tasks for users on their website
  55. Tell test users to not use search
  56. Tips for paying test users: gifts, some of your software, amazon gift certificate
  57. Moderated remote testing Webex, Gotomeeting, Uservue, record it at your end with Camtasia or Morae

Wil je elke week een gratis tip? Vul dan je e-mailadres in:

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13 reacties ↓

#1 Simon (Etre) op 28-05-2009 om 18.26 uur

Wow! What a great write-up – thanks for sharing and for tweeting in real-time during the event.

#2 Aartjan van Erkel op 28-05-2009 om 18.32 uur

Thanks Simon, it was my pleasure.
It was nice meeting you and the other guys at Etre, please keep inviting great names in web usability!

And please have the same caterers next time, too. Best food I ever had at any event!

#3 Paul_Simmons op 29-05-2009 om 13.30 uur

great write up, looks VERY similar to my own notes!

#4 Aartjan op 29-05-2009 om 14.55 uur

Thanks Paul!
It was interesting to see Steve perform a live user test on the AA website. Are you planning on making some adjustments based on what you saw?

#5 Evan op 7-06-2009 om 03.39 uur

jezus Aartjan!

wat vet!

zelfs ik als non-internet-fan ;-)

begin de kracht van twitter te zien

zijn er meer mensen die dit doen?

one liners werken te goed

#6 Aartjan op 7-06-2009 om 19.11 uur

Evan tx, leuk om te horen!

Zal dit format van een Twitterverslag eens wat vaker toepassen. Te beginnen aanstaande vrijdag bij Design for Conversion.

#7 Eric op 22-07-2009 om 23.00 uur

58. Don’t make lists longer than 20 items. No one will read nr 21 and up ;-)

#8 Diederik Martens op 16-12-2009 om 11.10 uur

If we are talking about friendly writing for internet you have a good point Eric. But maybe this is an exception?

#9 Welke foto’s werken op websites? — Schrijven voor internet op 5-02-2010 om 07.52 uur

[...] Twitter-verslag Steve Krug’s Don’t Make me Think-workshop [...]

#10 UX Designer’s Quick Reference | butlerhouse op 18-10-2010 om 02.37 uur

[...] Twitter-verslag Steve Krug’s Don’t Make Me Think-Workshop – Aartjan van Erkel [...]

#11 GT op 30-01-2011 om 18.00 uur

Goed en leerzaam artikel. Dank daarvoor!!!

#12 Toon op 5-04-2011 om 20.19 uur

Goed verhaal dit :D Ben er erg mee geholpen!

#13 Aartjan op 8-04-2011 om 10.45 uur

@Toon
Dank je, en succes!

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